OneSource Claims Management, LLC

For All Your Claims & Risk Management Solutions

We believe in a customer experience built on transparency, speed, accuracy, and outstanding service. We are invested in developing the people and processes necessary to provide a ‘Best in Claims’ experience for your customers while maintaining the appropriate level of focus on expense mitigation. OneSource CMS is a third party administrator (TPA) offering claims management solutions to a national client base.

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“We are very proud of our risk management operation and are excited to highlight the many reasons why OneSource CMS is the best TPA positioned to handle your risk mitigation needs. Thank you for considering OneSource Claims Management Solutions (OneSource CMS) as your Claims Third Party Administrator.”

Gordon Pennington, President, OneSource CMS

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ABOUT US

Why Choose OneSource?

Our customer-centric approach allows us to provide client specific processes to maximize our customers’ program profitability. We align insurance technology with our clients’ needs, to increase efficiencies and employ a long-term perspective to servicing them.

  • Proven history of becoming value-added business partners to those we are privileged to serve
  • Experience and expertise working with complex lines of insurance
  • A claims organization that is built upon providing the highest level of customer service
  • Customizable claims resolution processes built around speed, accuracy, and service
Our Mission

Our services are backed by a solemn oath of accountability, advocacy, partnership and protection of your company’s resources. We strive to become value-added partners by offering innovative risk management solutions. We are committed to exceeding your expectations and providing a ‘Best in Claims’ experience.

What We Do

OneSource Claims Management Solutions’ manages individual and group products and performs end-to-end administrative solutions for multiple complex lines of insurance, such as commercial and industrial property, commercial auto, standard and non-standard auto, commercial general liability, and business operations insurance.

SOLUTIONS

Our Customizable Solutions

At OneSource, we utilize our expertise, products, and resources, to resolve Commercial Property Exposures in a timely and efficient manner. At the core of our process is our proactive follow-up requirements, which ensure claims are moved towards the resolution as appropriate, critical to our ability to control costs and ensure reserve accuracy. Our solutions and programs are customized to help businesses, brokers, agents, and other insurance professionals, both evolve within their specific industry while remaining competitive.

We offer management solutions for your business
  • Commercial and Industrial Property
  • Standard and non-standard auto
  • Commercial General Liability
  • Garage Keepers
  • Commercial Auto
  • Trucking
  • Commercial Package
  • Business Operations Policies
Business not listed? Contact us

SOLUTIONS

Our Customizable Solutions

At OneSource, we utilize our expertise, products, and resources, to resolve Commercial Property Exposures in a timely and efficient manner. At the core of our process is our proactive follow-up requirements, which ensure claims are moved towards the resolution as appropriate, critical to our ability to control costs and ensure reserve accuracy. Our solutions and programs are customized to help businesses, brokers, agents, and other insurance professionals, both evolve within their specific industry while remaining competitive.

We offer management solutions for your business
  • Commercial and Industrial Property
  • Standard and non-standard auto
  • Commercial General Liability
  • Garage Keepers
  • Commercial Auto
  • Trucking
  • Commercial Package
  • Business Operations Policies
Business not listed? Contact us

SERVICES

OUR SERVICES GO BEYOND EXPECTATIONS

OneSource feels, whether you are a business or an individual, everyone should demand the best of their claims service provider. That’s why we go beyond basic administration or analysis, and cement lasting relationships, through our unique approach. Our flat organizational structure provides expedited claim processing by ensuring proper communication, utilization of best practices for maximum speed, accuracy, and service.

Select one of the links below to learn more about the specialized services we provide.

Specialized Services
  • Claims Adjudication
    OneSource provides a claims resolution process that is customizable to your program needs. Our process expedites the claim settlement process, from first notice of loss, through coverage verification, loss investigation, first and third party damage investigation and settlement, and where applicable, bodily injury evaluation and settlement. OneSource claim experts provide the appropriate balance between service, investigation, and claims resolution while controlling expense and recovery. Claims are viewable at all times through our state of the art, web-based claim system.
  • Claims Expense Mitigation
    Our processes are designed to provide proper oversight to control expense. Contact us to discuss how we can assist in reducing expense while maximizing results.
  • Trends Analysis and Reporting
    OneSource provides a customizable suite of reports that assist in identifying trends based on real-time data, and developing appropriate action plans. At OneSource, we pride ourselves on assisting our business partners with the data and analysis necessary to maximize profitability.
  • Fraud and Abuse Dectection/Services
    OneSource provides all required Special Investigation Detection, investigation, and reporting to meet State and Federal requirements.
  • Vendor Management
    OneSource has expert venues, with negotiated rates, in most venues. OneSource aggressively manages all aspects of vendor performance, including billable hours, rates, and customer service, to ensure that your clients have a “Best in Claims” experience.
  • Risk Management Consulting
    Compliance, Quality Assurance, and Reserve Adequacy Audits
    OneSource professionals complete both onsite, and remote audits to assist with driving quality results. OneSource has the expertise to assist with audits related to underwriting compliance, claims compliance and quality, and customer safety and training adequacy.
  • Administrative Services
    OneSource provides a full suite of administrative services, including Subrogation Management, Salvage Management, Total Loss Reporting, Medical Bill Review, Bodily Injury Index, and more.
  • Call Center
    OneSource Customer Service Representatives are eager to assist your customers. We also provide after hour call center services so that customers can always reach a live body.
Our Capabilites
  • Web Based System
    Fully integrated claim system that provides remote access to real-time data and reports.
  • Vendor Management
    We have identified and retained expert providers, including auto and property estimation and restoration, legal resources across most states and venues, forensic accounting, independent medical review resources, and much more.
  • Subrogation
    A designated subrogation department assembles comprehensive case files and works proactively for timely settlement. Utilizes monthly tracking and reporting of collection activity, projected collections, and vendor production.
  • Reporting Transparency
    OneSource claims system provides a customizable suite of reports which are available for customers to select with real-time data. Large loss meetings include management, underwriting, and executive leadership. Program specific trend analysis reports provided based upon program requirements. Customer specific trend analysis reports.
  • Metrics
    Utilization of metrics and feedback to drive customer service, claims settlement process and preserving accuracy.
  • Special Investigation Unit
    Our SIU services include all required investigation, reporting, and mandatory training as set forth by Federal and State regulations. Third-party SIU vendor provides all state required training and DOI compliance. Also works with management team to identify, investigate internal and external insurance fraud.
Contact us for details on how OneSource can assist you with providing a claims process for your program that produces results, maximizes profits, and provides outstanding customer service.

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Headquarters

OneSource Claims Management, LLC
6320 Canoga Avenue, Suite 750
Woodland Hills, CA 91367
Claim reporting line: (877) 467-4262
Claims fax number: (818) 449-9099
Claims email address: claims@onesourcecms.com
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